News
Carewatch Care Services
We have successfully completed negotiations for the sale of Carewatch, our social care franchise business, to Lyceum Capital for £37m.
The purchaser is a new company formed for the purposes of implementing this transaction and is ultimately controlled by Lyceum Capital, a private equity partnership focused on investment in UK mid-market businesses and consumer services.
We believe that now is the right time to realise the significant value created in Carewatch. We are pleased that we have achieved a positive outcome for Carewatch Care Services, the continuing operations of the Group and for our shareholders.
The full press release, which contains the mandatory financial and regulatory detail, is available here. Full and more formal communication will follow imminently from Lyceum and from ourselves at Nestor as we work in partnership to conclude the process of transition.
The Board wish the newly formed independent company continued success. (back to headlines...)
Our Customers Say
“Each individual Care Worker has always been very competent and friendly - the same goes for Viv, who manages the Macclesfield office.”
Service User, Macclesfield
Quality Assurance
Our Commitment
Nestor is committed to being a quality organisation. By "quality" we mean ensuring
all the services we deliver are of a high standard.
We work to achieve a quality service by:
- Ensuring the people we care for receive a quality service at all times meeting
and exceeding their expectations
- Striving to meet and exceed the regulations required of the Group as set by Care
Standards
- Listening, investigating, reporting and learning from all the customer comments
received by the organisation
We achieve this by:
- Having clear policies and processes across the organisation and ensuring our people
are aware of and understand them
- Recruiting the best clinicians available to meet the needs of the people and patients
care for
- Continually training our staff and clinicians to meet and exceed the needs of
our patients and customers
- Learning from our experiences to continually improve our services
We are able to measure the effectiveness of our quality by:
- Carrying out regular audits across the Group and changing processes and procedures
where necessary
- Embracing any recommendations from Care Standards to improve our services
- Carrying out independent and objective customer surveys to monitor views about
the services we provide to the people we care for and making changes where necessary
- Recognising and rewarding our staff for excellence and commitment in increasing
the standards of care they provide