News
Primecare launches Quality Accounts
Primecare, has this month launched their Quality Accounts programme in collaboration with commissioning PCTs. (more ...)
New GP practice in Dudley
In partnership with a local GP, Primecare has opened a new GP practice service a diverse population. (more ...)
Our Customers Say
“I can't praise my carers highly enough. Since I am unable to get out very often. I really would be lost without them. I have had some very nice, helpful and friendly ladies. I would like to say that it isn’t only my carers I appreciate but all the staff I've been in contact with for any reason have always been extremely helpful, so my thanks to them also.”
Service User, Welwyn Garden City
Quality Assurance
Our Commitment
Nestor is committed to being a quality organisation. By "quality" we mean ensuring
all the services we deliver are of a high standard.
We work to achieve a quality service by:
- Ensuring the people we care for receive a quality service at all times meeting
and exceeding their expectations
- Striving to meet and exceed the regulations required of the Group as set by Care
Standards
- Listening, investigating, reporting and learning from all the customer comments
received by the organisation
We achieve this by:
- Having clear policies and processes across the organisation and ensuring our people
are aware of and understand them
- Recruiting the best clinicians available to meet the needs of the people and patients
care for
- Continually training our staff and clinicians to meet and exceed the needs of
our patients and customers
- Learning from our experiences to continually improve our services
We are able to measure the effectiveness of our quality by:
- Carrying out regular audits across the Group and changing processes and procedures
where necessary
- Embracing any recommendations from Care Standards to improve our services
- Carrying out independent and objective customer surveys to monitor views about
the services we provide to the people we care for and making changes where necessary
- Recognising and rewarding our staff for excellence and commitment in increasing
the standards of care they provide